Customer Service

All transactions are processed in Australian dollars and our prices includes GST.
Goods and merchandise are shipped within Australia only. For custom orders and orders for international delivery, please email

We endeavour to provide exceptional customer service, quality merchandise and ensure all items are in stock and pricing is true and correct. In the circumstance that stock becomes unavailable unexpectedly and we are unable to fulfil your order, we will notify you within 1 week to arrange an agreeable alternative item, a back order or a full refund,

Refunds, Exchanges and Returns

Merchandise may be returned for refund on the following conditions;

  • Where any items is faulty or incorrect size (preferred size unavailable)

Items that meet the Refunds and Exchanges conditions will be replaced within 21 days of your order placement. Please ensure a return is pre organised by contact via

Secure payment

When purchasing from Daniel Morcombe Foundation, card details are transmitted through a secure server. Card data is not hosted by Daniel Morcombe Foundation after processing. Payment must be made in full and have cleared before the item is processed for shipping. Should you experience any issues in processing your order, please contact the office for assistance. Payment is accepted via the following methods;

  • Paypal ( Log In for Debit & Credit card payments)
  • Secure Credit Card transaction via Bambora

For any concerns relating to PAYPAL, please refer to their ‘Buyer Protection Policy’ or contact PAYPAL directly.


Postage is included in the item cost for all orders completed through the online shop and is delivered by Australia Post. Delivery is estimated between 3-10 business days but may take longer outside metropolitan areas. Please visit for specific estimated delivery times to your area, all orders are shipped from post code 4555 in Queensland.

Bulk order purchases or international orders should inquire directly by email. Please note that bulk item or international orders may incur additional postage fees.

IMPORTANT: Please note that during the Sept-Nov period the Daniel Morcombe Foundation generally experiences longer processing time due to an increase in activity surrounding our annual Day for Daniel. As the Daniel Morcombe Foundation is largely driven by volunteer assistance during this time, processing turnaround of online shop orders may extend to an additional 2-3 days prior to postage. Should you have not received your order within 7 days of placing your order, please contact us.


We are DGR approved having passed the stringent criteria involved. Any donation made to the Daniel Morcombe Foundation Fund of $2 and over are tax deductable.  The Daniel Morcombe Foundation Inc is registered as a Not for Profit Charity.  Donations can be made at any time via Cash, Cheque and Credit Cards.
Our ABN is: 35 086 611 943.